Your business is based on referrals from people we know and trust.
The services we provide are responsive to the 'real' needs of the businesses' and business owners we work with. We don't blindly sell you what we do or a process we have to do it. Instead from listening to you and understanding what is really needed to add real value to your business we can then work with you to deliver you real results and outcomes.
Areas of our expertise....
> Strategy: Planning to identify the correct AIMS for the business...and HOW to achieve them
> Leadership: Development of leaders and building an effective leadership system
> People: Creating a culture that attracts, engages people to delivers excellence to customers
> Customers: Listening to add real value to customers plus strong relationships equals Market Success
> Processes: Success comes from systems & processes that deliver value repeatedly to customers
> Execution: The disciplined coordination of all the moving parts so we get RESULTS!
Our expertise is to 'bring to the table' the right knowledge and skills your business gains the capability needed to achieve what it needs and should achieve for its owners
• LEADERSHIP TRAINING & DEVELOPMENT
- Team, Middle Manager
- Executive / Executive Team Coaching
- Developing & implementing Leadership Systems
• STRATEGIC PLANING
- Process facilitation
• STRATEGIC MARKETING / BRANDING REASEARCH & ANALYSIS
- Market Research (Qualitative & Quantitative)
- Customer Research (focus groups / surveys)
- VOC customer systems
- Product / Industry / Competitor Research
• BUSINESS EXCELLENCE FRAMEWORKS
- Organisations reviews / audits
- Implementing Business Excellence Models (Baldrige etc) into your business
• BUSINESS EXIT / SUCCESSION
- Getting the business 'sale ready'
- Opportunities to realise the most value from the business
'From over 20 years of studying why some business are Excellent and how to improve the performance of a business it can be seen in today's environment the only truly sustainable competitive advantage you can defend are....
Great product / service truly valued by customers
Quality of your People, engaged in a winning culture
Strength of relationship you have with customers
(plus Staff, Suppliers and your wider network of advisors and connections)